Legal Services Alabama
"Service is Our Middle Name"
Perdido Beach Resort, Orange Beach AL
November 1 -3, 2010
This morning I packed up, after unpacking from New Orleans only hours earlier, and headed into work. I met Ann and Kathy. There were multiple messages and phone calls coming in as we were waiting to leave the office. With out non-retreat occurring all of the LSA offices would be closed, including the central call center. There was some miscommunication about whether there would be a skeleton staff working emergencies, but once we got to the retreat we learned that was not the case.
I had been playing phone tag with a Client who was being illegally evicted from her home. I finally got a hold of her this morning before leaving for the retreat, unfortunately there was nothing I could do for her until we got back to work on Thursday. It was difficult for me, heading to the beach for a retreat and knowing that any individual with civil legal issues in the state of Alabama would need to wait until Thursday. We put a note on the door and changed our voicemail message to indicate the LSA staff holiday. I got an encouraging message, after expressing this disappointment to a friend... I am at this retreat to learn how to better serve my clients. Yes a few individuals will be disadvantaged by the LSA 3 day hiatus but all of the attorneys and support staff will be back to the offices on Thursday with more knowledge and a bit more drive from an inspirational and informational retreat!
Today we had registration and time for lunch when we arrived. The retreat began at 1:00pm. At 1:15 we had a presentation from Jenny Schnitt about Generational Communication. I found it to be incredibly interesting. It helped me understand how to interpret and speak with not only Clients, but my co-workers and even my parents. After a short break I attended another discussion regarding Community Education and Outreach: A view From Across the State.
At 6:00pm we had our awards banquet "A Night to Remember" Today is the first day of three and I'm ready to keep learning how to better serve my clients.
November is Prematurity Awareness Month
More than half a million babies are born too soon each year.
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